Shipping Policy

At Shongo, we take pride in delivering your jewelry with the same care and elegance with which it was crafted. Our goal is to ensure your order reaches you safely and promptly.

1. Delivery Timeline

We understand your excitement to receive your jewelry! Our standard delivery times are as follows:

• Inside Dhaka: 2-3 working days.

• Outside Dhaka: 3-5 working days.

• Note: Orders placed on Fridays or National Holidays will be processed on the next working day.

2. Shipping Charges

We aim to keep our shipping costs transparent and affordable:

• Inside Dhaka: 80

• Outside Dhaka: 150

• Free Shipping: We offer free shipping on orders above TK 1,500

3. Order Tracking

Once your order has been dispatched, you will receive a confirmation message [SMS/Email] with a tracking number. You can use this to stay updated on your package’s journey.

4. Packaging for Safety

Each piece of Shongo jewelry is meticulously packed in our signature luxury packaging. This ensures that your purchase is protected during transit and arrives in perfect condition.

5. Address Accuracy

Please ensure your shipping address, phone number, and email are correct at the time of purchase to avoid any delays. If you need to make changes, contact us immediately at +880 9696786124 or support@shongo.shop.