Return & Refund Policy – Shongo
At Shongo, we strive to ensure that every piece of jewelry brings you joy. However, if you are not entirely satisfied with your purchase, we are here to assist you with a smooth return and exchange process.
1. Return & Exchange Period
You have 7 days from the date of receiving your item to request a return or exchange. After this period, we unfortunately cannot offer you a refund or exchange.
2. Conditions for Return
- The item must be unused and in the same condition that you received it.
- It must be in the original luxury packaging (box and tags included).
- Any item that shows signs of wear, resizing, or damage by the customer will not be accepted.
3. Non-Returnable Items
For hygiene and safety reasons, certain items like Earrings cannot be returned unless they arrive damaged or defective. Personalized or custom-made jewelry is also non-returnable.
4. Refund Process
- Approved Refunds: The amount will be processed and credited to your original payment method (bKash/Bank/Nagad) within 3-5 working days.
- Shipping Costs: Please note that original shipping charges are non-refundable.
5. Damaged Items
If you receive a damaged or wrong product, please contact us immediately at +880 9696786124 or support@shongo.shop with a photo/video of the product. We will replace it at no extra cost to you.