Frequently Asked Questions (FAQ)
What is shongo?
shongo is a premium online jewelry brand specializing in handcrafted, elegant pieces designed to bring joy and sophistication to your style.
How long does delivery take?
Inside Dhaka: 2-3 working days. Outside Dhaka: 3-5 working days.
What payment methods do you accept?
We accept bKash, Nagad, and Direct Bank Transfers. Cash on Delivery (COD) is also available in most areas.
How should I care for my jewelry?
Keep your jewelry away from water, perfume, and harsh chemicals. Store it in the original shongo luxury box provided to maintain its shine.
What is your return policy?
We offer a 7-day return/exchange policy for unused items in original packaging. Note: Earrings are non-returnable due to hygiene reasons.
How can I contact support?
You can reach us via WhatsApp at +8801787815683, call us at +880 9696786124, or email us at support@shongo.shop.