Privacy Policy – Shongo
At Shongo, accessible from shongo.shop, your privacy is one of our main priorities. This Privacy Policy document contains types of information that is collected and recorded by Shongo and how we use it.
1. Information We Collect
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, shipping address, phone number, and email address.
2. How We Use Your Information
- To process and fulfill your orders, including sending emails/SMS to confirm your order status.
- To communicate with you regarding customer support or promotional offers (with your consent).
- To improve our website performance and user experience.
3. Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.
4. Payment Information
Your payment information (like bKash, Nagad, or Bank details) is processed through secure payment gateways. shongo does not store your full payment card or mobile wallet credentials on our servers.
5. Third-Party Services
In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us (e.g., delivery partners like Steadfast or RedX).
6. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@shongo.shop or call us at +880 9696786124.